I work at an independent Apple retailer. A man came in one morning and bought a new MacBook. That afternoon, I answered the phone at the store and it was his wife.
Client: I’m helping my husband set up his new computer as I tend to be more tech savvy than he is.
A note: we always offer to help customers set up their computers before they leave the store. The husband claimed he doesn’t remember us asking if he wanted help.
Me: Okay, what can I help you with?
Client: I don’t know how to set up the new computer. There’s no instruction manual.
Me: When you turn on the computer, it will take you through the steps. Just follow the instructions on the screen.
Client: Do I need to connect it to the internet?
Me: Yes, it will tell you how to do that when you get to that part of the set up process.
I stay on the phone with her while she starts to set up the computer.
When she gets to the point in the set up process where one connects the computer to the internet she says:
Client: I don’t know which Wifi network is mine. If I read you the list of networks, can you tell me which one is mine?
Client: If I figure out which one is mine, can you tell me what my password is?
Client: I wish they’d include an instruction manual.
Me: ….Get the Freelance Guide for 2017