After a lot of hard work getting a site ready to launch, the client informs us they will be delaying the launch:
Client: We want to add these cool features we saw on this other website.
Me: Sorry, those features are not in the scope of work we agreed on. We can build it for you but we’ll need to quote you for these new features. Could you email us a spec?
Client: What? What do you mean, not in the scope? So how do you define “scope”?
Me: Please refer to your quotation, contract and invoices for the detailed list of features and description of the work scope and breakdown of costs.
Client: Why can’t you just use a free plugin?
The client then sent me links to plugins and CSS code samples they randomly googled, without any understanding of how it all works.
Me: It doesn’t work that way – what you are requesting is very complex and can’t be solved by just installing a free plugin.
Client: Then what am I paying you for?
Me: …Please refer to your quotation, contract and invoices for the detailed list of features and description of the work scope and breakdown of costs.