Years ago, my son (now an employee) created a website for his favorite coffee shop. He did it on-the-cheap and in his spare time. Fast forward a few years, and my son is now an employee of my web development company, and the coffee shop has new owners. They contact him for some major rework on the site. We put together a quote, which was actually very affordable, as they were still our favorite coffee shop.
The owner’s husband went ballistic. He chewed my son out because we had the gall to expect payment for our services. He seriously thought the money paid by the previous owner years before entitled him to unlimited updates.
They instead had the work done by another part-time developer. Judging by the results, they probably paid him in free coffee.
We have a new favorite coffee shop now.