Client: Can you come look at my PC? I’m having a problem.
Me: Well, I’m strictly a Mac user, but sure. What’s the problem?
Client: I had a square right there and now it’s missing! Do you remember what was right there? How can I get it back?
They were pointing at the one tile on their desktop that was empty.
Me: I don’t really know what was there. Can you tell me what you used it for? Maybe we can figure it out that way.
Client: I can’t believe you don’t remember! I mean, you were just looking at my computer last month. Your memory is terrible!
Me: Yeah, my memory sucks. So what did you need that file for? Any clue?
Client: Yes, I used it to type in a name and it tells me their phone number.
Me: Was it a spreadsheet? An address book? A database of clients?
Client: No, no, no, it was just where you can type in a client and get their info.
Me: Was it the Internet? Were you looking stuff up?
Client: The Internet, hmm? No, I don’t think so.
Me: Was it Google?
Client: YES, THAT’S IT! See, I knew you’d remember which square that was! Now how do I get that back?
Me: You’re in luck, I can definitely assist you on this one.