I’m working with a client company run by an older gentleman.
Me: Are you going to send me those changes for the site?
Client: I’m getting them ready now. I’ll send them out soon.
A few days later I received a very large envelope with printed out documents of all the pages of their website with print outs of what changes they wanted typed on other pages paper clipped to them. This included print outs of the IMAGES they wanted me to add to the website — including their new logo.
Me: Uh, would you mind emailing me the actual files?
Client: Oh, sure! If you want.
A few hours I got an email – with scanned PDFs of the paper copies they had already sent me.