We accepted a rush job for a “people management consultant” [sic] whose website needed finishing. She had hired a student to do it and found the result didn’t reflect well on her “top end of town” brand. It was simple work at face value, so we shoehorned the job into our schedule.
She sent through a fraction of the information we needed to fulfil the brief, which we padded out for her without being prompted (we’re kind of used to it by now). 10kb staff images were photoshopped to match 1MB ones. Some images weren’t provided at all, but with some detective work we tracked them down online. The scope was adjusted midway through the job to include many new pages, and we accommodated the change without hesitation. We made her business look like a million bucks. She loved the result.
We sent her an invoice based on our initial quote, plus one hour – far less than the 4 additional hours we spent on the task because she’d given us terrible material to work with.
For our trouble: we got a lengthy, irate phone call complaining about our lack of professionalism.