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Clients from Hell

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I work for an AV company setting up lighting, video, and audio equipment for live events. Clients...

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Lenigrast

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I work for an AV company setting up lighting, video, and audio equipment for live events. Clients commonly ask for less than they actually need, and then expect us to have extra equipment once we arrive, knowing that publicly it will look bad on us rather than them if we don’t have them.

Me: So what do you need for microphones?

Client: One handheld mic. That’s it.

I quoted for the handheld, showed up with that, set it up and everything. Sure enough, once everything the client has actually requested WAS set up.

Client’s Tech: Do you have the lavalier (clip-on) mics ready to soundcheck?

Me: We were told you only needed one handheld mic.

Client’s Tech: Can you check the agreement? Because we need two lavaliers, two handhelds, a line for running computer audio… (etc, etc)

The whole list was eight times what they asked for. I managed to scrounge up a second handheld for them and fulfill most of their requests on the fly, but had to use some creativity because I didn’t have any lavaliers

Me: That’s everything you asked for, but I don’t recommend the lavaliers – they’re going to cause too much feedback in this room.

Client’s tech: Okay, we’ll make do.

Phew!


Source: Clients from Hell

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