Client: The logo on the left side needs to be changed out using the one in the attached file.

The attached files is an .RTF document. Text only.

Me: So, by “logo” do you mean [name] typed in Papyrus?  

Client: Nope, there was a logo on there. I will resend, maybe someone else’s computer can open it right. I know we have used this in the past from this file.

I sincerely doubt that’s true. 

Source: Clients from Hell