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Clients from Hell

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Client: I’ve been emailing you guys for months and you haven’t even acknowledged receiving my email,...

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Lenigrast

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Client: I’ve been emailing you guys for months and you haven’t even acknowledged receiving my email, and this problem keeps happening and it is so frustrating!

Me: Oh I’m sorry to hear that, let me look in our ticket system to see…

Client: This has been going on for months!

Me: Just checking, are you sure you were sending it to the right email?

Client: Yes! And you guys just ignore me!

Me: Hm. The last email we received was on August 20, last year.

Client: SO YOU MEAN YOU WERE WAITING UNTIL JUST NOW TO TELL ME YOU WEREN’T GETTING MY EMAILS!

Me: Well, if we don’t get them, we don’t know you’re trying to send them.

Client: Okay, here is my sent folder: last email was January 20th.

Me: Can you read out the address you’re sending them to, letter by letter?

They did, and sure enough, they’d misspelled our address by one letter.

I looked up the URL the client HAD been sending email to. Turns out, it was a Hispanic TV Broadcasting company. Since it was a valid address, she didn’t get a failed to send notice.

I politely instructed the client how to change their contact address in Microsoft Outlook, so problem solved, but I received a LOT OF ANGER for their typographical error.


Source: Clients from Hell

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