Me: Hello and Welcome to product support. You’re ta–
Me: Yes, hell-
Client: Is anyone there?
Me: Yes, I’m here.
Client: I just got a new TV and there’s a big f***ing problem.
Me: What’s the issue?
Client: I need a setting.
Me: Excuse me?
Client: A SETTING!
Me: What setting?
Client: There’s a f***ing problem and I need a SETTING!
Me: If you could tell me what the issue is, it will be easier for me to help…
Client: I. Need. A. SETTING!
Me: Yes, but FOR WHAT?
Client: The PROBLEM with the TV!
Me: BUT WHAT IS THE PROBLEM?
Client: There are some hieroglyphs in the corner, and they move to the other side.
Client: So I need a setting.
Me: I’m sorry, what do you mean hieroglyphs?
Client: I need a SETTNG.
Me: What do you mean? Do you mean you need a technician to come install your TV?
Client: No, I want HELP!
Me: These “hieroglyphs” – do these glyphs show up on all channels?
Client: The hieroglyphs are in the corner, and they move to the other side.
Me: Can you read what they say or describe them in any way?
Client: IN THE CORNER.
Me: Yes, but are they text, or numbers, or?
Client: I need a SETTING.
I hung up. Never did find out what he meant.