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Clients from Hell

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I offer Managed IT Services in my area. I took a job for a pediatric therapy office to install a...

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Lenigrast

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I offer Managed IT Services in my area. I took a job for a pediatric therapy office to install a network including an enterprise router, multiple access points, backup solutions, VPNs, a server, and a security system.

I arrived on site around 6am in the morning looking to pull a 12hr day and finish most of my work on the first day so that I could leave the second day for fine-tuning.

Day two, the client shows up and starts changing what they want.

Client: I know we said the router would go into this closet, but I’m thinking we might want to move it now.

Me: We can’t do that.

Client: Of course you can!

Me: Normally, sure. But when you had this office built, you had wiring installed and then poured concrete around it. This is where the ISP cable is.

Client: So?

Me: We’d have to chisel through the concrete to make a new access point.

Client: Just knock out the wall!

Me: It’s a load-bearing wall. I don’t have the tools for that, much less the permits.

Eventually, I was able to get the client to keep it where it was since it was a central location. In total, the work took 2 ½ days to complete because the client took up almost 4 hours of my time trying to figure out how to move that router. When he paid me for my work, he shorted me on four hours of time for “lollygagging” as he put it.

I told him that he can find another IT Manager.


Source: Clients from Hell

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