I do social media for businesses, and one of my biggest clients, when their contract came up for renewal, told me they’d decided to hire someone and take the work I do for them in-house. They sent me over the job description to see if I’d be interested in applying. There wasn’t a salary on the job ad, and they’d told me they were trying to make a saving on what they were currently paying me. I decided against working in-house for them - while they’d been pretty good all round, and paid well and on time, I didn’t fancy taking the pay cut.
When it came to the end of our contract, they disputed my final bill because they thought they were paying in advance (rather than arrears, as stated in the contract). They continued to dispute it, despite me repeatedly, in a number of different ways, demonstrating why the invoice was valid. Eventually they agreed to pay it if I came in to fully handover my work to their new hire. I agreed.
Me: Okay, so this is what I’ve been doing on the Facebook account….
My replacement: How do you do that? I’ve never used Facebook.
Taking it in my stride, I go back and explain a few of the basics for Facebook that she’d need to know.
Me: …and this is the Twitter
My replacement: Cool! I’ve never used Twitter.
After a very long day of explaining the very basics of social media to this complete newbie, the client asked me to set up a LinkedIn profile because - you guessed it - she’d never used that before either.