I am a brand designer who sells new “aesthetic styles” (premade designs) every quarter. The info is customized to match the client’s business, but everything else stays.
Client: I want (premade design #11), but you need to change the colors and text. And the icon.
Me: This is a pre-designed brand, I’m sorry I can’t change it. I can give you a quote if you’d like to order a custom design?
Client: I don’t want custom. That just means you charge me extra for the same work. No I want this design, with adjustments.
Me: That would be custom.
Client: No, it wouldn’t. Do you even know anything about design? I just need you to change the colors to rainbow, and the text needs to be crab.
Me: Do you mean Lobster?
Client: Yes! Yes that’s the one. So you can do it?
Me: I can, but that would be a custom job.
Client: You’re losing business, this is so unprofessional.