I was creating a brochure for a client. I gave the client a quote for 8 hours with 2 minor changes. I completed the brochure on time and under what I quoted.
The client had more than two “minor changes.” 36 design hours and 3 completely different versions later:
Client: Just a few small changes more, and then we’ll be good.
Me: Look, I’m happy to make these changes, but I feel I should remind you that the cost on this brochure is getting a bit high.
Client: Oh, but you said it would only cost 8 hours to make!
Me: True, but you’ve asked for another two complete designs with many, many changes. We are far outside of the scope of what I budgeted. I tried to be clear that this was the case.
Client: In that case, I think we’re going to have to go with someone else. Can you send us the files so that we can show the other guy what kind of brochure we are looking for?
The bright side is I got a 50% down payment, and was able to use the design he didn’t use for a future client.