Client: Question about the [PROJECT 1] videos you’re working on for us. We were wondering if it’s possible for you to add a couple of [PROJECT 2] videos to the list of videos you’re doing.
Me: Well, we can certainly do that. But you should know that PROJECT 2] has some different requirements, so I can’t promise the time and cost will be the same.
Client: Because [PROJECT 2] is easier, right?
Me: Honestly, I think it’s more involved than what we’ve already done.
Client: But you told us [PROJECT 1] was easy!
Me: Well yeah, it was.
Client: [PROJECT 1] is basically the same as [PROJECT 2], what’s the problem?
Me: There’s no problem, it’s just that they aren’t the same project and they have different requirements. I’m not saying we can’t do the second project, I’m saying I don’t know in advance that will cost the same. I can definitely assess the costs if you want to explore it, but I just wanted to let you know upfront that it might be a more involved process.
Client: I can’t believe this. You told me [PROJECT 1] was no problem.
Me: It wasn’t! And there’s no problem with [PROJECT 2], it’s just has different requirements!
Client: Bottom line, can you do [PROJECT 2] or can’t you?
Me: We can, but we’d need to….
Client: Forget it.