I’m designing and developing a website for a pretty big company. The owners live in the south of my country, while the company is in the capital. They travel every week to the capital and go back to their homes during weekends.
That’s why they asked me to avoid meetings as much as possible, so when I had the first demo available for them to review it, I sent them the best email I’ve ever written. A foolproof guide through the live demo (hosted on one of my test servers) with images and instructions for how to access every feature of the website. I was pretty pleased of the website, but the instructions I gave them were PERFECT – I was immensely proud of them.
The email was sent on February 2nd. I didn’t heard from them till February 20th.
Client: Hi! How have you been!
Me: I’m fine. Did you guys see the email I sent you, like, 2 weeks ago?
Client: Yeah! That’s why I’m calling you. Why can’t we see the demo website? We’re trying to log into our server and it’s not working.
Me: Uh, yeah, I uploaded it to my test server, just like it says in that email.
Client: Oh! Okay. We’ll check it out and call back.
Fifteen minutes later:
Client: You’re using the old logo. Where’s the new one?
Me: Yeah, those logos are placeholders. You still need to send me the files for the new logo. I went over all this in the email.
Client: Also, we can’t access some of the new features.
Me: Again, I provided detailed instructions in the email. Did you read it?
Client: This is impossible. I don’t know why you’re being so difficult. Can we have a meeting on Thursday?
I’m never putting any work into another email for this man ever again.