Clients from Hell

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I had been working with a client for MONTHS to get their site live. We talked them out of multiple...

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Lenigrast

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I had been working with a client for MONTHS to get their site live. We talked them out of multiple absurd things, like icons of sports chasing each other around on a racing track on the homepage. They were also incredibly non-responsive.

Finally, after months of very little feedback, we got their approval (I wasn’t confident they’d even reviewed the final site; it was kind of like a ‘yeah, sure’), and took it live. 

Three days later:

Client: There are too many mistakes! The prices you have for the product are all wrong! And there are spelling mistakes everywhere. Plus, you have a catalog on there that links to the vendor’s site and they could buy stuff from the vendor instead of us! Take it down immediately!

I searched the site frantically for the errors he was talking about. Not finding prices or spelling mistakes, it slowly dawned on me…

Me: Regarding the wrong prices and spelling, are you talking about the content on the ecomm site where your clients log in to order their supplies? We didn’t build or touch any of the content on that site–we simply linked to it.

Client:

The catalog they were talking about was a PDF; the vendor had included a hyperlink to their own website inside their catalog. It was at the very bottom of the last page of a 124 page catalog. 


> Want to know if freelancing is for you?


Source: Clients from Hell


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