I had been working with this client for a number of months, setting up a back-end stock management system for their new e-commerce site. I requested a stock report listing all their stock codes, descriptions and quantities. The report arrived but it included hundreds of items - far more than we had discussed.
Me: Hi, I got your stock report but it doesn’t look right - are all these items supposed to be on here?
Client: Oh, sorry - we sent you the full list including our internal items rather than just the e-commerce stock.
Me: OK, no problem. Can you highlight the e-commerce items and send it back?
Client: Sure - will do.
A couple of days later the client sent me the updated file. He had printed the spreadsheet, highlighted the e-commerce items using a pink marker pen, scanned the multi-page document, and emailed it back to me as a PDF.