My client is moving their customer service portal from a DOS based system to a website. Naturally, there’s a learning curve to this, but my client just doesn’t want to learn it. We were navigating her through the new portal and after she had made a bunch of changes, she hit F5 (her old save button) out of habit. The page refreshed and she freaked out, saying the new portal is broken and “randomly” deletes her changes. When we explained that she would have to use the save button instead of F5 from now own, she asked us without skipping a beat:
Client: Can’t you just reprogram Chrome to not refresh and use F5 as the save button?! It should be easy!
At least she knew what Chrome was.