I was developing a website for a client for a flat fee. His business was selling machines that I didn’t understand at all, so every meeting I’d remind him that he needed to supply me with written content for the site. I finished the site, sent it to the client, and was still waiting for the copy to add to it.
Two weeks later he “checked up” on me.
Client: Well let’s see your progress!
Me: Well – the site is done, but there’s no copy in it yet. We’re waiting on you for that.
Client: What? It’s been two weeks! How have you not done anything in that time?
Me: The site is done. I’m not a writer, and I don’t know anything about what you sell. Once you give me the copy, I’ll add it the site and it will be done.
Client: (furious) I’m paying you for your services, how can you NOT have made any progress? I need this site done!
Me: The site IS done. The writing is not. We agreed on this when we started.
Client: So you haven’t done anything at all since we last talked.
Me: Once you give me the write-ups, the site will be ready to launch in a day.
Client: But you have NO progress to show! I PAID you to show progress.
Keep in mind, he was supposed to pay me a flat fee – he wasn’t paying me for the last two weeks.
This song and dance continued for another five minutes before I walked out. He, to this day has not updated his website.