I was hired to do branding and a website for a non profit. After working together for over two months, the client loved everything I did and was thrilled all along the way. Unfortunately, she was a bit indecisive so it took a lot longer than expected because I kept having to make and revert changes for her.
Me: Just to let you know, we’re getting pretty close to my hour cap for this project. I’m more than willing to do the work, but once we go over that I will have to start charging you additionally by the hour.
Client: That’s no problem! Do what you have to.
I reminded her of this several times, and let her know what kind of hours I as putting in. She gave the okay, every time.
Client: It’s incredible, thank you so much! We really love everything you’ve done and we are so excited.
She even cried at how much she loved it.
Then I sent her the bill.
Client: Please send me the final files ASAP. Also, I’m really sorry but I am not going to be able to pay you the extra $1,000 that I owe you.
Me: I cannot send the final files until you pay your bill.
Client: I am not happy with the final branding and would like all my money back.
The best part? I am a female designer and this is a non profit who’s mission is to help women who have been taken advantage of.