A repeat client decided to go to another company for a project to save on costs. Being that we worked with her for a long time, when she requested we send one previously made file to the new company it didn’t seem like a problem.
Me: How would they like this file delivered?
Client: Just on a DVD would be fine.
I sent them an unlocked DVD, with the file.
Client: They can’t get the file off the DVD.
Me: That’s strange, can I just send them the file via Dropbox?
After getting the go ahead, I email them the file in the format they requested.
Client: They say the video is too orange.
Me: I haven’t touched it since you last saw it, but I can send it again.
They requested another format. Now, I as about to leave for the week and my client was well aware of that. I sent them the file in another format (and included another few types just as back up) and didn’t hear anything back the next day, so I assumed they figured it out.
A week later I checked my work email to see this message from the other company:
My Competition: HELP!!! THE FILE DOES NOT WORK!!! CALL IMMEDIATELY!!!
The files were fine. They just didn’t know what they were doing.
My client came back to me for their next project.