Client: Could you move the image closer to the edge by 2mm?
Me: Do you mean 2 pixels?
Client: No I’m measuring my screen right now… The ruler says 2mm.
Because of exacting demands, pointless revisions, and miscommunications like this, the project went well over time. Finally I billed him.
Client: So I’m looking at the bill and this is too expensive.
Me: We did go over time, yes. I logged all the time I spent on this project and I did warn you several times that the number of revisions would cost more.
Client: You were just moving things around? I don’t know how you can charge for that. Also, there were errors in the 5000 flyers we printed. I think your invoice should reflect that error.
Me: (panicking in case there is a major issue) What is the error? I may be able to reprint with my own printing company.
Client: The space between one of the titles and its paragraph is 1mm too high. We already printed it all and don’t see a point in wasting them so we’ll use them, but I want to see changes in the invoice to reflect this error.