I’m a freelance graphic designer and I was commissioned to do a selection of designs including a logo, a poster and t-shirt and a video trailer for this event promotion project.
Client : We want the t-shirt with the logo on it.
Me: Okay can you send me the full resolution logo file over?
Client : No, no, we’d like you to make the logo.
Me : That’s fine, I can add that to the quote.
I send them off the estimation, they ask for me to cut the video as it’ll be too expensive for them. I remove it and send it back with all the elements minus the video.
Me : Is this okay? If it is I’ll draw up the contract.
Client : Yes that’s fine!
They sign the contract, pay the deposit and I begin on the logo first as it’s going to be used throughout the other designs.
Me : For the logo design, it might be worth chatting to [original event hosting company] to see if they would want to reuse it for other future events, if so then it would cost a bit extra for an extended license which they might be willing to put up some money for.
Client : Oh! We didn’t want a logo. We were just using that as an example.
Having already spent several hours on the logo, I was pretty annoyed. Especially since “Logo Design” was clearly marked on BOTH invoices and contract they agreed to.
I added the wasted hours to the final invoice.