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Clients from Hell

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I am a web designer / developer working with a client who has pretty much zero concept of my time –...

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I am a web designer / developer working with a client who has pretty much zero concept of my time – or anyone’s time other than her own. Also, zero understanding of technology and how to use it.

I’ve been working on this project for four and a half months, and have nothing completed to show. I’ve sent her proofs of pages, asked for content…and gotten nothing.

I’ve gone a whole month without getting a single response from her. The company I work for is a smaller company and we’ve recently overhauled how we do our quoting system with clients. She is on the old quote system (no penalty for not providing content) therefore we cannot penalize her. It’s a nightmare.

Here is our most recent conversation:

Me: Can you provide links and/or reference images for the icons you would like designed as well as some logo ideas?

Client: Sure! I’ll have them to you by the end of the day.

She then proceeds to send me four pictures of some icons/images that she has googled on her mac book, then took a picture on her iPhone and THEN sends me the pictures from her iPhone email.

Me: Those aren’t really going to work. I need the original files to do anything with them. Could you send me the original links?

Client: I sent the links, they’re on the second line. Did you not get them?

Me: Yes, I received them. However these are low res iPhone images that will not suffice for reference images. I will need the direct links for the artwork you would like to use.

She then sends me the exact same four iPhone photos, and tells me to “check the second line” (in other words, the attachments).

I’m looking forward to this project being done. I’m not holding my breath, though. Hopefully within the next 10 years.

> Want to know if freelancing is for you?

Source: Clients from Hell

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