I was doing website and database work for a university. For the first year I was there, I was responsible for uploading almost a quarter of all content. This included all publications and news items. Some of the faculty members were older and had a hard time understanding why everything couldn’t be exactly the way they wanted.
Client: (via email) I am missing these articles on my bio page. Please add them.
Me: (No problem, I uploaded them.
Faculty: The formatting is incorrect. Change the italics and bolding to match the APA style.
Me: That is the CSS, it’s not something I can control. We would have to change the whole site to alter that.
Me: FINE. But you need to change the video from [specific news item] to automatically play when the link is opened.
Me: That’s weird. Anything hosted on our server should play automatically already. Let me see what’s going on.
I looked into it - the link was for another university’s website.
Me: I…can’t do that. I’m not able to alter videos on another university’s website.
Client: Well why the hell not?