Me: IT Helpdesk, how can I help you?
Client: Hi. I’m calling because there’s a strange thing on my screen.
Me: Strange What do you mean? Is there a display problem? An error message?
Client: Yes, there’s an error message saying “Windows blah blah blah” see what I mean?
Me: Errr… not really. Ok, I’ll try to have remote access to your computer. Can you give me the inventory number which is on the yellow sticker?
Client: You mean the serial number?
Me: No, the Inventory Number. It’s on the yellow sticker stating “Inventory Number.”
Client: Well, it’s 1-A234…
Me: No, no, no. That’s the serial number. So that’s on the grey sticker that says “Serial Number” sticker. I need you to read me what’s on the yellow sticker.
Client: Do you want the serial number or the inventory number, then?
Me: …The inventory number.
Client: Oh, you should have said so at the beginning!