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Clients from Hell

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Client: We want to thoroughly document these processes so everyone can understand how to use the new...

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Lenigrast

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Client: We want to thoroughly document these processes so everyone can understand how to use the new online systems.

Me: That makes a lot of sense, I’ll send you an MS Word template so your team can work on the supplying content more quickly.

Client: We were thinking it would make more sense to use Adobe Captivate. It’s a really cool program and it’s got a lot of features we could use for our material. 

Me: I use Captivate quite frequently, and yes, it’s a great tool. However, we’ve established that we’re documenting basic processes, correct?

Client: Yes, but Word doesn’t provide the functionality we need. We want to put PDFs of this up on our internal website.

Me: Just so I understand what you’re requesting, let me repeat all of this back to you. Your team would like to create non-interactive, text-based lists in Captivate, publish the end result as a PDF, then upload those PDFs to a website. Is that correct?

Client: (Losing confidence in the plan) Yes…do you pay for Captivate licenses that we can use?

Me: Unfortunately not, that will have to be something your company will need to handle. If you’d like, I can show you how much they cost, and give you an estimate for the amount of people on your team who will need access.

Client: Well, why don’t we just use Word?

Me: That seems to be the most economical option. When do you want them?


> Want to know if freelancing is for you?


Source: Clients from Hell

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