I print photos. This client brought in and scanned an 4X6, and blew it up to 8X10. She paid and then left the store. Two minutes later, she came back.
Client: This picture cut off my husband’s arm! Are you kidding me?
Me: Well, 8X10 is a narrower dimension than 4X6.
Me: Well, 8X10 is bigger than 4X6, but in proportion it’s thinner. The edges are going to be cut off.
Client: So you’re just not going to fix it.
Me: Well, we can make the photo smaller so it fits on the print, but it will have blank space above and below it.
Client: What? I don’t want blank space.
Me: You can either have blank space, or accept that the cropping will change with the dimensions. Like when you see a movie in widescreen as opposed to standard. I’m afraid I can’t change that.
Client: [scoffs] Fine. I’ll just give my husband a photo where he has half an arm.
The cropping didn’t even look that bad, but as she started to leave she turned around suddenly and ran back to my counter.
Client: You know what? That doesn’t even make sense. 4x6 and 8x10 are both all even numbers. You just divide them all and they’re the same.
Me: No… that’s not actually how math works.
Client: I don’t understand why this is so hard for you. You’ll never stay in business if you keep doing this.
She ended up keeping the half-armed “monstrosity.” The place I work is still in business.