I picked up a call for a colleague working from home. The
caller did not introduce himself.
Client: Hi, can I talk to [name], please?
Me: She’s working from home today, you can reach her via email.
Client: Oh. Do you have her phone number, then?
Me: Sorry, I would rather not give out her personal number.
Client: Oh, sure… It’s about an estimate request, I really need to talk to her.
Me: Yes, she can be reached via email.
Client: Does she have a mobile number?
Me: Again, I really don’t want to give out her personal number to just anyone.
Client: Listen, I have three pretty big jobs running with you at the moment. I need to talk to [name].
Me: I understand that, so if you could please just contact her via email. If she’s willing to give you her number, great, but that’s not a call I’m willing to make.
Client: You know
what, it’s okay. I’ll drop her an email.
And with that he hung up. He did not then drop my colleague an email.