Clients from Hell

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I’m a regular contractor for an Audio Visual company that mostly provides sound, lighting and...

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Lenigrast

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I’m a regular contractor for an Audio Visual company that mostly provides sound, lighting and projector equipment for a few specific event locations. Once in a blue moon, we will take gear to a new location.

On this particular occasion, we delivered some equipment to the middle of nowhere for a wedding. It was a forty-five minute drive to the venue, and although the event wasn’t till the next day we ran overtime for setup by about six hours and had to make numerous trips back to base to get extra gear. In the end, the company made a loss on the job rather than a profit.

Later, we had a meeting to discuss what went wrong.

Me: I think the biggest problem was the floor plan.

Boss: What was wrong with it?

Me: It was barely useful. It only listed where the marquee’s and main building was, but didn’t list where any of the gear - like the speakers - where supposed to go. If we had that on the floor plan, we could have better prepared for this before we left the first time.

Boss: So what’s your solution?

Me: It’d be ideal to draw up the floor plan BEFORE we go to the event so we can prevent this from happening in the future.

Boss: Oh, we won’t do that. We’re too lazy.


Source: Clients from Hell


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