I had a client who was upset that I charged for meetings after the initial few. Apparently he misinterpreted me telling him that I’m usually “pretty free during the day.”
Here’s an excerpt from his (long) email where he expressed his frustration.
Client: When I suggested that we meet in person to discuss, I was a bit surprised to see that such a meeting would be billed at a rate of $XX/hr and that your reason was that it is more efficient for you to communicate by email. My reason for suggesting an in person meeting was that I believed it would save us both significant time if we were both in the same place looking at the same thing versus trying to get to agreement over several emails over several days.
I have also taken the time to review your contract and it only mentions the $XX/hr fee for work outside of scope. This meeting would be regarding work within scope and during normal business hours.
I guess he thought as long as we were talking about the website we were “within scope.”
The weirdest thing was that this client was also a freelancer.