I’m a freelance designer but one of the companies I work for are mainly retirees and always call me for IT support.
Client: I got a new smart phone and I want you to set my email up on it.
Me: OK no worries. Is it an iPhone or an Android?
Client: It’s an iPhone.
Me: OK. I can help you do this remotely. Go to the settings app. It looks like a small cog.
Client: I don’t have that app do I need to download it?
Me: No. It’s an app that’s already installed on your phone when you buy it.
Client: Well it’s not on my phone.
Me: Are you sure it’s an iPhone?
Client: Yes! It’s a Samsung iPhone!
Me: Look at the front of the phone. Does it have Samsung written on the front?
Client: Yes it does.
Me: Ok, that’s not an iPhone. It’s a Samsung, Android phone. No worries! We can still set up your email on it.
Client: No! The salesman said it’s an iPhone! It has a touch screen and everything!
Me: Yes, they are similar to iPhones, they are a smart phone but run a different operating system.
Client: Do I need to download the iPhone app?
Me: Tell you what. Why don’t you bring the phone to me and I’ll set up the email. We’ll have coffee.
Client: Ok! Thanks! I’ll bring cake.