Client: Any update on that banner?
Me: Yes, I actually sent it over a week ago.
Client: Send again, never got it.
Re-sent and another week goes by.
Client: Hello? Where’s that update?
Me: I sent it two weeks ago. I’m sorry it’s not going through – I’ll resend.
This happens a third time.
Client: All I’m seeing is this….
He sends me a screenshot of the google-drive invitation to the use the banner.