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Clients from Hell

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A new client asked me for a logo design at a big discount. After a few phone calls we set a price...

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Lenigrast

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A new client asked me for a logo design at a big discount. After a few phone calls we set a price that was so low that I made it clear I would not be spending more time on it than absolutely necessary. No presentations, no endless back and forth revisions, the only paperwork would be an invoice, etc.

Everything went as agreed. After sending off the final logo, they were happy, but made another request.

Client: Could you also design a business card with the new logo?

Me: Sure thing. I’ll send you an invoice.

Client: Could you send a contract? I’ve been advised we should do that.

Me: Honestly? At this price and for this much work, drafting up a contract would be more work than it’s worth. If you want to do this completely officially then why don’t you send me a purchase order?

Client: I’m going to have to insist on a contract. When can our lawyers meet to sign it?

Me: Seriously? If that’s what you require, designing a business card isn’t worth it for me, sorry.

He responded by sending me a 27 page contract document that looked as if I was signing over my business. I refused to sign it, and after he argued that I still owed him brand guidelines and brand strategy.

Me: I could do that work for you, but it will cost significantly more than what you’ve already commissioned.

A revised contract of 12 pages came in but with similar demands. I refused once more.

At this point, he started threatening a lawsuit for some reason. I wished him luck with that.

Some months later their company went bust. I wonder why.


Source: Clients from Hell

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