I was sitting down with a web client, going through the content of their existing site. One page had links to several PDFS, and each link had the PDF icon and then the file name underlined. I went to click on the file name itself but it didn’t work. The only part that linked was the tiny icon for each.
Me: We’ll want to fix that ASAP. That’s terrible UX.
Client: How about we put a note before all of them that says “To view the PDF, please click on the icon instead of the text.”