I organized a conference with a prospective client to discuss his requirements.
I then spent a few hours discussing this in detail with my team and we
put together a full proposal that would address all his pain points. Winning
I called him to follow up.
how’s it going?
Client: Not great.
He then launched into a bitter tirade about his work load, his ignorant competitors, and a full lowdown on his timetable for the next week. The conversation was literally “how’s it going” followed by fifteen minutes of unbroken complaint.
Client: Anyway, look I’m too busy to talk with you right now, we’ve been on the phone for ages. Call me in two weeks.
Fine. I call him back in two weeks.
Client: Hi, I’m really too busy to talk to you right now. Call back in a couple of weeks.
I call back two weeks later and it rings to voicemail. I don’t leave one, resolving to phone again in an hour or so.
He calls back within five minutes.
Client: Why didn’t you leave me a voicemail? You think I have time to talk to you whenever you call? LEAVE A VOICEMAIL. I’ve had a really bad day, and I don’t want to talk right now, ESPECIALLY to someone who’s trying to sell me something.
He blustered and complained for about ten minutes.
Me: Okay, I hope your day improves. Goodbye.
I hung up, and haven’t talked since.