A client wanted a new website for their apartment building. They sent over their logo, and the colors they wanted used on the site. Our design team mocked up a design with those colors, and the client approved it. Work began.
Through the course of the work the client was shown the site and asked for edits several. We gave them the final version.
Client: I love it!
Two days later:
Client: Sorry to be a pain, but if it isn’t too much trouble, I don’t like the colors used on the site. Attached is the new colors I would like instead. Hopefully this isn’t too big an issue.
I quoted the time required to make the changes and then did one page to show what the new version will look like. Approval goes through and the entire color scheme of the site is wiped out and redone with newly chosen colors.
Me: Here’s the site, completed for you with the new colors sent over from the other day.
Client: Looking at the new colors now, you were right, the old colors made the site POP! These new colors are kind of bland, I want the old colors back.
Fortunately I made a backup before I change the color scheme so I can just revert back, but he’s still getting charged the same amount of time it took me to change it the first time.