I work in a Support position, helping clients with creating newsletters – either creating them myself for their needs or helping them fix ones they have created. This client is a doctor who has worked with me in the past, who usually asks for help but steams ahead before I can get back to him. We communicate via email. This exchange took place over a couple of hours through email.
Client: I created this newsletter, but the video didn’t work. Can you put this one in instead?
There is a video file attached.
Me: Our system doesn’t let us upload videos, so if you could send me a link instead of a file I can get it set up for you.
Client: Here, use this one.
It’s still an attached video file, not a link.
Me: The video needs to be online somewhere before I can link to it in the newsletter. It looks like the one you forwarded is just a video file. If you can get it on YouTube or another video hosting site, then send me the link, I can add it into the newsletter for you.
Client: Can you use this YouTube video? It’s a good video with info I want.
He sends a title that is long and misspelled and does not return the correct video when I search it.
Me: I’m sorry, I’m not finding the video based on that title. Could you send me the link directly?
Client: Okay, here it is.
He sends me an email with the subject “Youtube Video.” Instead of a link, there is an attached image file – a screencap of the video in fullscreen.