I run a venue. A client booked the place, and specifically asked me to rent a lighting console for his event.
Client: Please have the lighting console hooked to your system and ready to use by the time we get there.
Me: It’s already hooked up!
Client: Great. So who do you have running it?
Me: Uh… you didn’t ask me to supply someone to run it since you specifically asked for this console. None of my technicians know this console.
Client: WHAT? You’re joking right?
Me: If you expected us to run it, why did you ask me to rent this when we have a perfectly good console we know how to use?