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Clients from Hell

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Early on in my career I volunteered for a community bike program and I happily agreed to make...

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AghBlaghFak

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Early on in my career I volunteered for a community bike program and I happily agreed to make a poster for them. They wanted it at full poster size to put up around the city. I told them that I can design it but they will have to bring it to a print shop to get it printed.

A week later I’d created the poster and thought it looked great. The whole process had been very smooth – or so I thought.

Me: Here is the final print ready file, you just need to bring it to a print shop to get printed. I recommend “print shop name”, I’ve worked with them in the past and they are great but there are many great print shops in the city. 

Client: What do you mean bring it somewhere to print it? Aren’t you the print shop?

Me: Um … no. I’m a graphic designer, I designed the poster but I don’t have equipment to print out at full poster size.

Client: Oh, will the printing of the posters be free as well?

Me: No, unless you have some kind of arrangement with a print shop, you will have to pay them.

Client: Well that’s not what we agreed to, you said the poster would be free!

Me: No… I said I would volunteer my time to help out with a cause I believe in and design the poster. I told you that you would have to bring it to a print shop. 

Client: Well forget it then. 

In the end, my beautiful posters where never printed because they didn’t realize you have to pay for services. 


Source: Clients from Hell

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