Clients from Hell

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So I do pro bono work for a non-profit my grandparents run with a lot of other elderly people....

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Lenigrast

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So I do pro bono work for a non-profit my grandparents run with a lot of other elderly people. They’re good people and it’s a good cause, so I don’t mind donating a few hours a week to them. They are adorable trying to learn and incorporate new technology into their work. Today I came in to do some updates to their website and one lady had a question about viewing a PDF. This is what followed. 

Client: So I open it up in Word but the format is off.

Me: That’s why you want to open it in Adobe Reader.

Client: We found it’s easier to open it directly into Word.

Me: And why is that?

Client: Because we have to use Word to make changes in the forms.

It turns out that they would print out a form, white out the words that needed to be changed for some reason or another, scan it in as a picture, paste it into Word, type over the white out parts, then print it out again.

I was stunned, not least of all by the complexity of the troubleshooting and problem-solving. It was actually kind of genius. In any case, I made them a form in Word so they could just edit it directly.  


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