So I do pro bono work for a non-profit my grandparents run with a lot of other elderly people. They’re good people and it’s a good cause, so I don’t mind donating a few hours a week to them. They are adorable trying to learn and incorporate new technology into their work. Today I came in to do some updates to their website and one lady had a question about viewing a PDF. This is what followed.
Client: So I open it up in Word but the format is off.
Me: That’s why you want to open it in Adobe Reader.
Client: We found it’s easier to open it directly into Word.
Me: And why is that?
Client: Because we have to use Word to make changes in the forms.
It turns out that they would print out a form, white out the words that needed to be changed for some reason or another, scan it in as a picture, paste it into Word, type over the white out parts, then print it out again.
I was stunned, not least of all by the complexity of the troubleshooting and problem-solving. It was actually kind of genius. In any case, I made them a form in Word so they could just edit it directly.