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Clients from Hell

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I used to work as help desk support for a Microsoft shop.  I have a client who called so often that...

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Lenigrast

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I used to work as help desk support for a Microsoft shop.  I have a client who called so often that I recognized their voice.  Without fail the conversation was always the same.

Client: I forgot my email password.  Can you reset it?

Me: Do you have outlook open right now?

Client: Yes, and it’s asking for my password, what is it?

Me: It’s the same as the password you used to login to Windows this morning.

Client: Ok, what is that!?

Me: When you came to work this morning you had to login to your computer, right?

Client: Right.

Me: Ok, so the password you used this morning is the password you need to use now for your email.

Client: I can’t remember that!  Can you just reset it?

Me: If I reset your password I will have to call your manager and let them know the new password as per company policy.

Client: No! No!  I’ll get in trouble again! Can’t you just look it up or something!?

Me: Ok, lets try this.  Log out of Windows….

At this point I would have to explain what the start button is, and how to log out.

Me: Ok, now do you see your name on the login screen.

Client: Yes.

Me: Try to login.

Client: Ok, I’m logged in.

Me: Which password did you use?

Client: I typed in [redacted]

Me: Great!  Now open outlook and type that in when it asks.

Client:  Ok!  That worked! *hangs up*

Me: ….


Source: Clients from Hell

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